Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-pre-season-rebooking-engine.livebursts.com (hereafter referred to as “AI Pre-Season Rebooking Engine” or “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, handling, and disclosure of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://ai-pre-season-rebooking-engine.livebursts.com.
  2. All associated mobile and desktop applications.
  3. Online services and products offered through these platforms.
  4. Interactions between users and our systems.

Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us when:

  1. You register an account and use our applications and services as an authorized user.
  2. You visit our websites linked to this Privacy Policy.
  3. You subscribe to receive communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data to enhance your experience and provide tailored services. The categories of information we gather include:

  1. Account Information: This includes user names, email addresses, and passwords (hashed and salted for security).
  2. Payment Information: Details related to payment methods used for transactions on our platform.
  3. Financial Information: Data about your financial status, which may be required for specific services or promotions.
  4. Purchase Information: Records of products or services purchased through our system, including order history and transaction details.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data (with user consent).
  6. Location Data: Your geographic location when you interact with our apps or websites (obtained with your permission).
  7. Feedback: Comments, reviews, and responses provided by users to improve our services.
  8. Social Media Information: Data from social media platforms when you choose to log in via these accounts for a seamless experience.
  9. Product Information: Details about products or services you have shown interest in or purchased, including preferences and customization options.

We collect this data through multiple channels: user input forms, account settings, browsing activities, analytics tools, and third-party service providers.

Cookies

Cookies are small text files stored on your device to enhance your browsing experience and provide valuable insights for improvement. Our use of cookies includes:

  1. Strictly Necessary Cookies: These ensure basic functions like login, navigation, and session management.
  2. Preference Cookies: They remember your preferences, language settings, and custom configurations.
  3. Analytics Cookies: Used to collect anonymous data about how visitors interact with our sites, helping us improve performance and user experience.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Once the purpose has been met or if no longer needed, we securely delete or anonymize the data.

Security Measures

The security of your personal data is paramount to us. We implement robust organizational and technical safeguards to protect information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  1. Encryption for data at rest and in transit.
  2. Secure third-party processing partners who adhere to strict privacy standards.
  3. Regular security audits and updates to ensure the highest level of protection.

Children’s Privacy

We do not intentionally collect personal information from children under the age of 18. If you are a parent or guardian and believe we have collected such data by mistake, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  1. Access: The right to request access to and receive a copy of your personal information held by us.
  2. Rectification: The right to request corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): The right to request the deletion of your personal data under certain circumstances.
  4. Restriction: The right to limit the use of your personal data in specific situations.
  5. Portability: The right to receive your personal data in a structured, commonly used format, and to transfer it to another controller.
  6. Objection: The right to object to the processing of your personal data for specific or direct marketing purposes.
  7. Non-Discrimination: The right to be free from discrimination when exercising any of your data rights.
  8. Appeals/Complaints: The right to lodge a complaint with a supervisory authority if you believe your privacy rights have been infringed.

To exercise these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Information’ section below. We will respond to your request as quickly as possible and within the timeframe prescribed by applicable law.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be notified through a prominent notice on our website or via email to registered users. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Information

For any questions related to privacy, data protection, or to exercise your rights, please contact us:

  • Email: [email protected]
  • Postal Address: Data Protection Team, AI Pre-Season Rebooking Engine, [Street Address], [City, State, ZIP Code]